Booking, Transport & Refund Policies

2.1 How to book

1. Bookings can be made by phone, WhatsApp, email or through our website.
2. The client must give: full names of all passengers, contact number, pick-up and drop-off points, travel date and time, number of bags, and any special needs (children, mobility, dietary).
3. Prixon will send a written quotation. Quotations are valid for 7 days.
4. Prices may change before confirmation if fuel prices, park fees or third-party rates change.

2.2 Payment and confirmation

Bookings made within 30 days of a multi-day tour must be paid in full. If the balance is not paid on time, Prixon may treat the booking as cancelled by the client (see the Refund Policy).

Payment is by EFT, cash or approved mobile payment. Proof of payment must be sent with the booking reference. Card payments on this website are accepted where offered.

2.3 Changes by the client

• Changes to date, time or pick-up point are free if made at least 48 hours before departure, subject to availability.
• Changes made less than 48 hours before departure may carry an admin fee of N$150 per booking.
• A change that adds passengers, distance or days will be charged at the current rate.
• Changing a passenger name is free up to 24 hours before departure.

2.4 Tickets and identification

Every passenger must carry a valid ID or passport. Foreign visitors must carry their passport for police roadblocks and park entry. Shuttle seats are for the named passenger only and cannot be resold.

3.1 Pick-up and departure times

• Passengers must be ready at the pick-up point 15 minutes before the booked time.
• The vehicle will wait a maximum of 15 minutes. After that, the passenger is treated as a no-show and the vehicle may leave.
• Departure and arrival times are estimates. Delays caused by roadblocks, roadworks, weather, animals on the road, breakdowns or border queues are outside our control.
• Prixon is not responsible for missed flights, buses or connections. Clients should allow at least 3 hours between planned arrival and any onward departure.

3.2 Luggage

• Luggage must be clearly labelled with the owner’s name and phone number.
• Passengers are responsible for their own valuables, cash, documents and electronics.
• Prixon does not carry parcels for third parties unless booked as a separate courier service.

3.3 Safety and conduct

1. Seatbelts must be worn at all times while the vehicle is moving.
2. No smoking, vaping or drinking alcohol in the vehicle.
3. No person who is drunk, under the influence of drugs, aggressive or abusive will be allowed to board or continue the trip. No refund applies.
4. The driver’s decisions on safety, speed, route and rest stops are final.
5. Passengers must treat drivers, guides and fellow passengers with respect.
6. Damage to the vehicle caused by a passenger will be charged to that passenger.

3.4 Prohibited items

Firearms (unless legally licensed and declared in advance), explosives, flammable liquids, illegal drugs, wildlife products without permits, and any item prohibited by Namibian law may not be carried.

3.5 Children

• Children under 16 must travel with a parent or an adult guardian.
• Parents must bring an approved car seat for babies and young children, or request one when booking.
• Children occupying a seat pay the fare shown in the quotation.

3.6 Special needs

Passengers with limited mobility, medical needs or wheelchairs must tell us when booking so we can plan the right vehicle and assistance.

3.7 Tours and game drives

• Guests must follow the guide’s instructions at all times, especially near wildlife.
• Guests must stay inside the vehicle in game areas unless the guide says it is safe to get out.
• Wildlife sightings are never guaranteed.
• Park entry fees are included only if stated in the quotation.

3.8 Breakdowns and substitutions

If a vehicle breaks down, Prixon will arrange repair or a replacement vehicle as quickly as possible. Prixon may substitute a vehicle of similar standard, or a qualified driver or guide, without notice.

4.1 Cancellation by the client

Notice is counted from the time Prixon receives the written cancellation (email or WhatsApp).

Shuttles and transfers

Tours, safaris and group bookings

Instead of a refund, the client may move the booking to a new date within 12 months, once, at no extra charge, if requested more than 7 days before departure.

Third-party costs already paid on the client’s behalf (park fees, lodge accommodation, permits) are refunded only if the supplier refunds Prixon.

4.2 Cancellation or changes by Prixon

If Prixon cancels for any reason within its control, the client may choose a 100% refund or a new date at no extra cost.

If a trip is cancelled or cut short because of events outside our control (floods, road closures, fire, civil unrest, government orders, pandemics), Prixon will offer a new date or a credit note valid for 12 months. Unused third-party costs will be refunded where recovered.

Prixon is not liable for any further costs, such as accommodation, flights or lost income.

4.3 No refund situations

• No-shows or passengers who arrive after the 15-minute waiting time.
• Passengers removed from the vehicle or tour for breaking the Transport Policy.
• Unused parts of a tour that the client chose not to take part in.
• Missed pick-ups because the client gave the wrong address or phone number.

4.4 How refunds are paid

1. Refund requests must be made in writing, quoting the booking reference and the bank details for payment.
2. Approved refunds are paid by EFT within 14 working days.
3. Refunds are paid only to the person who made the booking.
4. Bank charges on the refund are deducted from the amount paid.