Self-service answers

Frequently asked questions

Answers about pricing, coverage, Family vs Individual products, waiting periods, claims, documents, lawyers, cancellations, renewals, and policy changes — before you need to call.

Cancellation and refunds

Family / IndividualWhat is the difference between Family and Individual?

They are two fixed products — not customisable cover tiers. Family (N$315/month) covers the main member, spouse, and up to five children with N$300,000 annual legal cover. Individual (N$105/month) covers the main member only with N$100,000 annual legal cover. Both include bail, conveyancing, and estate administration benefits subject to policy rules.

PricingCan I customise my premium or benefits?

PricingWhat do the products cost?

CoverageDoes LEXNA cover divorce, criminal, labour, and civil matters?

CoverageWhat is not covered?

Family / IndividualAre spouses and children covered on Individual?

Waiting periodsIs there a waiting period before I can claim?

Waiting periodsAre existing disputes covered?

ClaimsHow do I submit a legal claim?

ClaimsWhat claim statuses will I see?

DocumentsWhich documents do I need for a claim?

LawyersWhich lawyers can I use?

Cancellation / RefundsHow do cancellations and refunds work?

RenewalsHow do renewals work?

Policy amendmentsCan I change from Individual to Family (or the reverse)?

PricingHow does the conveyancing contribution work?

ClaimsHow do I join or get a quote?

DocumentsCan I download my membership certificate?

CoverageAre the bond calculator amounts guaranteed?

Policy amendmentsHow do I update my personal details?

CoverageWho regulates LEXNA?

Still need help?

Call 061 448 800, SMS 44880, or browse the Knowledge Centre.

Contact LEXNA Knowledge Centre